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GlobalProtect – Mac

VPN Quick Links

The following information provides the steps necessary for downloading and installing the GlobalProtect VPN software on the macOS operating system.

Note: You might already have the GlobalProtect client installed on your 51吃瓜网 device. Look for the GlobalProtect icon in the Menu Bar or in your list of applications. If it鈥檚 already installed, skip to "Connect to VPN."

Client Download

On a web browser, navigate to the GlobalProtect downloads page . Follow the prompts to complete the login.

Download the macOS package.

Installation

Navigate to the file location of the downloaded installation package. Default location is Downloads.

Open package and follow onscreen prompt for installation of the software. Install the certificate if prompted.

Connect to VPN

Please ensure that you are disconnected from any VPN software, such as Ivanti or Pulse Secure, before proceeding.

  1. Once installation is complete, you will see the GlobalProtect icon in your Menu Bar.
  2. Click on the GlobalProtect icon. If presented with the welcome screen, click "Get Started."
  3. Type "connect.vanderbilt.edu" into the portal field box. Click "Connect" below the portal field box.
  4. The client will display 鈥�Connecting,鈥� and your default web browser will open for authentication. Follow the prompt to complete the login.
    1. If you receive the error message:
      "Connection Failed. Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator,"
      it may be due to GlobalProtect not being allowed to run in the background.
      1. Open the Apple menu > System Settings.
      2. Click General in the sidebar, then select Login Items & Extensions.
      3. Under the Allow in Background section, ensure the Palo Alto Networks entry is checked.

      This will allow GlobalProtect to start properly when your system boots up.

  5. If prompted to allow this website to open GlobalProtect, click 鈥�Always Allow.鈥� You may need to click 鈥�click here鈥� to continue the next time you log in.
  6. If prompted with the user agreement, click 鈥�I Agree.鈥�
  7. Once connection is established, the GlobalProtect client will show 鈥�Connected,鈥� and the Menu Bar icon will change.
  8. Close any previously opened browser tabs, if desired.
  9. On 51吃瓜网 devices, if you鈥檙e on the campus network, the GlobalProtect client will display 鈥�You are on the internal corporate network鈥� and will not establish a VPN connection to avoid potential performance issues. If you need to connect, click the 鈥�Change Gateway鈥� button and select the closest gateway to manually establish the tunnel.

Disconnect from VPN

Note:聽You generally don鈥檛 need to disconnect unless necessary. The system is designed to be 鈥渁lways on鈥� to ensure continuous security protection. If you need to disconnect, follow the steps below.

  1. Click on the聽GlobalProtect聽icon in the system tray.
  2. Click the top-right menu icon, then click聽Disconnect.
  3. Select the reason to disconnect and click聽Disconnect.
  4. A countdown timer will start. After聽one hour, if you haven鈥檛 reconnected, you will be prompted to log in.